Delivering Better Results

(937) 296-0844 | (800) 686-2252

Frequently Asked Questions

Frequently Asked Questions

 

PATIENTS

Why is choosing the right lab so important?

According to the College of American Pathologists (CAP), up to 70% of the decisions your doctor makes about your health are based on lab results. It is important that the lab your physician uses provides quality and accuracy in tests results.

Can I request that my doctor use a certain lab?

The choice of what lab you go to is usually up to you. However, if your doctor wants you to go to a certain lab, you should follow your doctor’s instructions. It is important to know if the lab you use is in your health insurance provider’s network. If you use a laboratory that is out-of-network, you may have a higher co-pay. For a list of CompuNet Patient Service Centers go to our locations page.

How long does it take to get my lab results?

Many routine results are sent to the physician within 24 hours of collection, but some test results may take longer.

Am I able to order my own lab tests?

Most lab tests are ordered by a healthcare provider, however we offer some lab tests directly to individuals without the need for a physician order. Click here for more information on self-ordered lab testing. We advise all patients to discuss their lab results with their physician.

Can medicine interfere with my test results?

Yes. To ensure accurate results, be sure to inform your physician of all prescription and over-the-counter medicines you are taking.

What is fasting, and do I need to fast for some lab tests?

Fasting for a lab test means that you should not eat or drink anything except water before having a lab test—usually for 8 hours or more. It is important to drink water during fasting to avoid dehydration. Your physician will tell you if you need to fast and, if so, for how long prior to your test. Common tests that require fasting include lipid tests, diabetes screens, glucose tolerance, and iron studies.
 

PATIENT BILLING

Who do I contact with billing questions and issues?

You may call our Billing Department at (800) 686-2252 or (937) 296-0844. Our hours are Monday through Friday, 8:30 AM to 4:30 PM. Email: Billing@compunetlab.com.

Will you bill my insurance company?

CompuNet will bill your insurance company for your laboratory tests provided we have your most recent insurance information. Please note that self-ordered testing cannot be billed to insurance.

Is there any way to know in advance if my insurance company will pay for a test?

The best way to know if your insurance company will pay for a test is to contact your insurance company’s customer service department or the benefits specialist. You should be able to locate the phone number on the back of your insurance card.

Will you file secondary insurance?

CompuNet will file your secondary insurance claim to the following insurance companies: Anthem, UnitedHealthcare, Tricare/Tricare for Life, Medicare, Medicaid/CareSource, and Medical Mutual of Ohio.

If your secondary insurance is not listed above, you may file by following these steps:

  1. Make a copy of your invoice
  2. Make a copy of your primary insurance carrier’s explanation of benefits
  3. Mail both copies to your secondary insurance carrier

I was asked to sign an ABN form. What is it and why was I asked to sign it?

An ABN form is an Advanced Beneficiary Notice Form. Medicare requires that if a physician or laboratory believes a test may not be covered by Medicare, they must inform the patient in writing prior to performing lab work. By signing the form, it means you agree to take financial responsibility, should Medicare not pay for your laboratory work.

I need to make a payment to CompuNet. How can I pay my bill?

If you are a patient, you may pay your bill in several ways:

  • Pay with a credit card online: pay my bill link.
  • Pay at the time of service if you are having your lab work done at a CompuNet Patient Service Center. We accept credit cards (MasterCard, Visa, AMEX, Discover) and checks. We are sorry but we cannot take cash.
  • Mail your payment with payment stub along with your check or credit card information to:

CompuNet Clinical Laboratories

P.O. Box 714133

Cincinnati, OH 45271-4133

Are there discounts if I am a self-pay patient?

CompuNet has a Patient Financial Assistance Program—eligibility is based on income. To apply for this program, contact the Billing Customer Service Department (800) 686-2252 or (937) 296-0844 for more information. CompuNet will also work with you to make payment arrangements.
 

ONLINE PAYMENTS

What information do I need in order to make an electronic payment?

All information required to make an online payment is listed on the payment screens. To pay online go here.

The balance due on my bill doesn't seem to be right. What should I do?

All questions regarding your account balance should be directed to Billing Customer Service at the number listed on your bill: (937) 297-8261.

What if my payment account does not have sufficient funds to cover a payment?

Since we have no knowledge of your account balance at any time, we cannot notify you if your payment account has insufficient funds. There may be additional charges for payments attempted against accounts with insufficient funds.

Is it safe to pay bills online using your service?

We are committed to protecting your personal information. Whenever you are paying bills, you are using a secure connection that fully protects your information. Data you provide cannot be viewed by anyone else on the Web. We do not share your information with anyone else.

Security is maintained by industry-standard SSL (Secure Socket Layer) encryption and decryption technology. The SSL protocol is used to ensure that your information is sent directly to us, and that only we can decode it. Please take notice of our security certificate listed on our online payment site.

Do you use cookies?

While you are using our service, we need to store some information on your computer's hard drive in the form of a cookie. A cookie is a small file that a website puts on your hard drive so it can retain information for later use. For this reason, the cookie functionality must be enabled in your browser in order to use the digital billing system. However, the cookie will never read information from your hard drive or copy information about other sites that you visit.

What kind of access do you have to my banking (financial) account?

We only have access to your account to make payments that you have authorized. We never access your payment account(s) without your authorization and, as noted above, we never have information about your account balance.

 

PHYSICIANS & PROVIDERS

Can I refer patients to CompuNet for testing?

Any physician may refer patients to CompuNet and test results would be faxed or mailed. To set up an account that allows you to order laboratory testing and receive results electronically, contact CompuNet at (937) 296-0844 or (800) 686-2252.

Whom do I contact with questions about lab test results?

Our Client Services Department—call (937) 297-8260 or (800) 686-2252—can either answer your questions or direct you to an individual in the laboratory who can best discuss lab test results with you. Client Services is the best place to start for questions regarding any lab test.

What are your hours of operation?

CompuNet Clinical Laboratories operates 24 hours a day, 7 days a week. Our Patient Service Centers  are open 5 days a week with some open on Saturdays.

Where can I locate a list of your test offerings?

Go to Find a Test - for a complete test list.

Is my patient’s privacy protected?

Absolutely. CompuNet meets or exceeds all HIPAA regulations and patient privacy laws.

 

HOSPITALS

What services does CompuNet offer a hospital?

No one knows your lab requirements better than you. You decide what arrangement works best for your hospital and your patients. Whether your needs are for reference testing, overflow testing, or for complete in-house lab management, we can help you develop a plan that meets your needs.

Connectivity is important for us. What are your options?

CompuNet provides a host of LIS and EHR interface capabilities including EPIC integration. We also offer Care360® connectivity products such as the certified Care360® EHR.

What are the key benefits to using your lab services versus another lab’s services?

Because we are based in Southwest Ohio, we can provide accessible and personalized service and support to hospitals within our geographic region. Through our affiliation with Quest Diagnostics, your hospital will also have access to vast testing resources, including the complex and specialized capabilities of the Quest Diagnostics Nichols Institute.