Notice of Information Privacy Incident

Notice of Data Privacy Incident

CompuNet Clinical Laboratories, LLC (“CompuNet”) is informing potentially impacted individuals of a recent incident that may impact the privacy of some of their information. Information security is among CompuNet’s highest priorities, and we have strict security measures in place to protect information in our care. To date, CompuNet is not aware of any actual or attempted misuse of the potentially impacted information.

What Happened?

On or around February 10, 2024, CompuNet became aware that the autofill function on certain registration devices in the reception area of a patient service center was not disabled. As a result, patients who typed their name into the device would be able to see the most recent patients whose names also started with the same letter. After becoming aware of the issue, we took steps to disable the function, pull the devices from regular use, and launched an investigation to determine the nature and scope of the potential unauthorized access. CompuNet’s investigation determined that between January 3, 2024, and March 7, 2024, the autofill function was improperly enabled. As a result, CompuNet began an extensive review of the records to determine whether sensitive information may be impacted. CompuNet’s review determined that information related to certain individuals was present on the relevant devices. Following this determination, we undertook an in-depth review process to identify the individuals and CompuNet clients who were potentially impacted.

What Information Was Involved?

The review determined that one or more of the following data elements may have been potentially impacted: name, date of birth, and phone number. There is no evidence to suggest that lab orders and/or results were impacted. Please note that we do not have any evidence to indicate that potentially impacted information was subject to actual or attempted misuse as a result of this incident.

What We Are Doing

Information security is among CompuNet’s highest priorities, and we have strict security measures in place to protect information in our care. Upon becoming aware of this incident, we took steps to prevent this issue from continuing further and to determine what information was potentially impacted. We are notifying potentially impacted individuals and organizations and have corresponded with the Office of Civil Rights regarding this incident.

For More Information

Potentially affected individuals may have questions regarding this incident that are not addressed in this letter. If you have additional questions and believe you may be impacted by this incident, please call the dedicated assistance line at 888-681-1070 Monday through Friday, 9:00 a.m. to 9:00 p.m., Eastern Time. You can also write to CompuNet at 110 North Main Street, Suite 900, Dayton, OH 45402.

What You Can Do

While CompuNet is not aware of any actual or attempted misuse of information as a result of this incident, CompuNet nonetheless encourages potentially affected individuals to remain vigilant against incidents of identity theft and fraud by reviewing your account statements and to monitor your credit reports for suspicious activity. Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit or call, toll-free, 1-877-322-8228. Individuals may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:

  1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
  2. Social Security number;
  3. Date of birth;
  4. Addresses for the prior two to five years;
  5. Proof of current address, such as a current utility bill or telephone bill;
  6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.);
  7. A copy of either the police report, investigative report, or complaint to a law enforcement agency
    concerning identity theft if they are a victim of identity theft.

Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:



Equifax Fraud Alert, P.O. Box 105069
Atlanta, GA 30348-5069

Equifax Credit Freeze, P.O. Box 105788
Atlanta, GA 30348-5788



Experian Fraud Alert, P.O. Box 9554
Allen, TX 75013

Experian Credit Freeze, P.O. Box 9554
Allen, TX 75013



TransUnion Fraud Alert, P.O. Box 2000
Chester, PA 19016

TransUnion Credit Freeze, P.O Box 160
Woodlyn, PA 19094

Individuals may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect their personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580;; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Individuals can obtain further information on how to file such a complaint by way of the contact information listed above. Individuals have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, individuals will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the appropriate state Attorney General. This notice has not been delayed by law enforcement.

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